Google Advertisements Account Managers Should Not Contact Clients Straight

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There are a growing variety of reports across the web of Google Ads accounts supervisors threatening to get in touch with clients straight, regardless of not being allowed to.

According to the reports, agencies who don’t respond to emails from Google Advertisements account supervisors are being met hazards from Google associates to contact clients directly.

Sometimes, the Google Ads account supervisors call clients and tell them to drop their agencies.

There are two things to explain here:

  1. Agencies are not needed to speak to Google reps
  2. At no point should a Google Advertisements account supervisor call an agency’s client

A Google Advertisements rep telling clients to fire their company crosses the line.

However, these reports are becoming more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post caught the attention of Google Advertisements Liaison Ginny Marvin, who says the problem will be attended to”right away.” Marvin includes,”This is not in line with how we expect our group to

support our marketers and firm partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports circulated on Reddit of Google associates engaging in similar practices. One Reddit user published a screenshot of an email received by a Google Ads Account

Strategist, which checks out: “I am composing to you one last time as a courtesy, because my honest goal is to provide you

value and innovative methods with google ads and deal with you carefully, to assist you save time and make your clients more effective with google ads, hence I am contacting you for the last time to inform you that if I do not reach you, I will presume that you are not getting my emails and will contact the clients that I have actually been assigned directly.”Another Reddit user has almost the very same story, saying they

‘ve been “bugged”with day-to-day emails from a Google Advertisements representative to get on a call and execute campaign modifications. Again, firms aren’t obligated to speak to Google associates or carry out changes clients aren’t asking for. Must you receive an e-mail like the one above, the very best thing to do is send a complaint by means of

Google’s official kind. Be careful of these aggressive sales tactics. As long as you’re not breaking any policies, Google has no say over

how you run your customers’campaigns. Featured Image: FGC/Best SMM Panel